JOBS VACANCY - SENIOR CUSTOMER SERVICES EXECUTIVE (MEDICAL ASSISTANCE- 2 PAX)

Hiring Company :

On 08 December 2020 - Client is actively searching for Customer Service with 5 years experience in healthcare, hospitality, airline, insurance industries

We are looking for :

Role : SENIOR CUSTOMER SERVICES EXECUTIVE (MEDICAL ASSISTANCE- 

2 PAX)

Location: Kuala Lumpur

Salary : RM4000 - RM6000

MUST HAVE REQUIREMENTS

- Minimum 5 years of customer service experience in call centre in healthcare, hospitality, airline, insurance industries

-At least Diploma in any field

-Able to work as part of a 24/7 shift pattern

Apply Now

 
【JOBS】

*SENIOR CUSTOMER SERVICES EXECUTIVE (MEDICAL ASSISTANCE- 2 PAX)*

Location: Kuala Lumpur

Salary : RM4000 - RM6000

 

【MUST HAVE/REQUIREMENT】
•Minimum 5 years of customer service experience in call centre in healthcare, hospitality, airline, insurance industries

•At least Diploma in any field

•Able to work as part of a 24/7 shift pattern

【OTHER ADVANTAGES】

•Computer literate and good ability in managing working applications/tools
•Fluent in Mandarin is an advantage to support China market/native speakers

【TASKS/RESPONSIBILITIES】

•To provide medical assistance as following: Medical advice from International SOS doctors, Referrals for medical or dental treatment, Help to obtain medication and medical equipment, Medical monitoring, Assistance with appointments and ambulance transportation, guaranteed payment of employer approved medical expenses, Emergency medical evacuation/ repatriation, Compassionate visit and family travel assistance , Repatriation of mortal remains

•Manage cases in line with the key directive of Assist First, Verify Later 

•Demonstrate a can do and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided 

•Demonstrate an understanding of all key clients Operations and Billings Procedures 

•Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures 

•Manage cases with a view to moving them forward in the best interests of the member and client

•Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients

•To be the first point of contact for members, end users, clients, service providers and colleagues 

•Ensure incoming calls are answered promptly, appropriately and courteously

•Ensure inbound requests are handled in timely efficient manner 

•To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover

•Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients

•Escalate cases and requests as per company protocols

•Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner

•Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary 

•Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members

•Positively promote International SOS to other organisations

•Carry out any other reasonable duties as requested by the manager

•Participate in the development and maintenance of a safe and healthy workplace

•Undertake all mandatory OH&S training as required

•Comply with any reasonable instructions, policies, procedures or safe work practices given by Intl.SOS in adhering to safe work procedures

•Co-operate with management in its fulfilment of its legislative obligations

•Take reasonable care to ensure their own health and safety and the safety of others

•To report any injury, hazard or illness as soon as possible to their supervisor

!! MORE DETAIL AND PLEASE APPLY USING LINK BELOW !!

SENIOR CUSTOMER SERVICES EXECUTIVE (MEDICAL ASSISTANCE- 

2 PAX)

【ABOUT COMPANY】

Established in 1996, International SOS in Malaysia specialises in delivering emergency assistance for Malaysians travelling domestically and abroad as well as for foreigners who are visiting Malaysia. We provide a wide range of medical and travel security services to our clients. Over the years we have developed a network of accredited medical providers in Malaysia to ensure that our members can always receive prompt medical care. With access to both chartered and commercial aircraft in Malaysia, we are able to provide emergency medical evacuations and repatriations throughout the country and worldwide.URL : https://www.internationalsos.com/

***If you have any inquiry,please kindly contact me directly.adsonlineshopping@gmail.com